Yes. You can complete an in-bank withdrawal (also called a teller cash withdrawal) with your RushCard. You may withdraw up to $1,500.00 per transaction with a maximum of $1,500.00 per day. Note: There is a $2.50 over-the-counter withdrawal fee for this transaction.
You can apply online by clicking here or by calling 866-RUSHCARD (866-787-4227) 24 hours a day, 7 days a week.
You are required to provide your Social Security number, date of birth, and your physical mailing address within the U.S.1
Since RushCard is not a credit card or a checking account, we do not perform credit checks or ChexSystems checks. Approval depends on the verification of personal information.1
Yes, as long as you are a permanent resident with a valid Social Security number.
You should receive your card within 5-7 business days. You can track the status of your RushCard here.
When you receive your RushCard you are required to set a PIN. There are three ways to do this:
Then, fund your RushCard. At a minimum, you must add enough money to pay your One-Time Card Fee ($3.95 or $9.95, depending on the card design you choose).
The minimum age requirement to apply for a Prepaid Visa RushCard is 13. Parental consent is required for anyone under age 18. Click here to download a parental consent form.
Yes, but to do so we must also have a physical address within the U.S. Call our toll-free number 866-RUSHCARD (866-787-4227) for a customer service rep to assist you. We cannot send Expedited Cards to a P.O. Box.
There is a One-Time Card Fee, which is charged when you first fund your card. Based on the card design you choose, the One-Time Card Fee is $3.95 or $9.95.
Yes. You can have up to four different RushCards at the same time.
We do not issue multiple cards. However, your friend or family member can apply1 for his or her own Prepaid Visa RushCard here.
Click here to see our complete list of fees.
You may choose between two fee plans: The Rush Unlimited Fee Plan (a monthly plan) and the Pay As You Go Fee Plan (a per use plan). Click here to see the full list of fees for each plan. You may change fee plans at any time at no cost. If you change your fee plan, it will switch on the first day of the following calendar month. For example, if you set up your plan change on March 20, the new plan will go into effect on April 1.
You may easily fund your account using Direct Deposit or by loading cash or checks via approved methods. Click here to learn more. Certain fees may apply, including those charged by the third-party load partner.
To learn more about funding your account with MoneyPak®, visit MoneyPak.com.
If your bank offers ACH transfers from your checking or savings account, you can transfer funds to your RushCard. If not, you can link your bank account to your PayPal account and transfer funds from PayPal directly to the RushCard.
Yes. With RushCard's Card-to-Card Transfer you can send money to anyone who also has a RushCard, or you can transfer money between your own personal RushCards. You can transfer money instantly or schedule a transfer for a future date. There is no fee for transferring money between your own personal RushCards. Transferring money to another RushCardholder costs $0.99 per transfer.
To protect your online account and your money, we require that you provide your CVV# (the three-digit code found on the back of your card) before completing a transfer.
Please refer to the Cardholder Agreement for additional information on limits by all load types. Limits: $1,000 total per 24-hour period for cash loads; $2,000 total per 24-hour period, and $5,000 total per month for Card-to-Card transfers to your own personal cards; $2,000 total per month for Card-to-Card transfers to any one individual RushCard holder; $5,000 per transaction for ACH/Direct Deposit via employer-issued payroll and $2,000 per transaction for ACH via PayPal, Government Benefits, or Child Support.
Direct Deposit allows you to have all or part of your paycheck, benefits payments, or tax refund electronically loaded to your Prepaid Visa RushCard. There is no fee to enroll in Direct Deposit, and with it you could receive your payroll or government benefits up to two days sooner2.
Click here to learn how to complete and send a Direct Deposit form to your employer. If your employer or benefits provider already provides a direct deposit form, please provide the following information:
Routing Number: 073972181
Account Number: Your Deposit ID Number which you can get here or by texting DD to 697874 (if enrolled in text alerts) or selecting "Set up Direct Deposit" in the mobile app.
Bank Name: MetaBank, Member FDIC
A Deposit ID number is a secure alternative number that you can use instead of your 16-digit RushCard number to set up Direct Deposit on your card. Call 866-RUSHCARD (866-787-4227), email firstname.lastname@example.org or, if you are enrolled in Rush Text Alerts, text "DD" to 697874 (MYRUSH) to receive your Deposit ID number3.
Yes. See the Cardholder Agreement for full details on loading limits.
Select "checking" and enter the amount of cash you want to withdraw.
There are three ways you can set your PIN:
You can always call 866-RUSHCARD (866-787-4227), 24 hours a day, 7 days a week for further assistance.
You will need to set your PIN to activate your card.
You may withdraw money at no cost if you use any of the 23,000 MoneyPass™ ATMs coast to coast. Click here for the MoneyPass ATM locator.
If you use an ATM outside the MoneyPass network, you will be charged $2.50 per transaction, plus any additional charge assessed by the ATM owner/operator.
You can check your balance at no cost at any of the 23,000 MoneyPass™ ATMs found coast-to-coast. Click here for the MoneyPass ATM locator.
If you use an ATM outside the MoneyPass network, you will be charged $0.50, plus any additional charged assessed by the ATM owner/operator.
To report and dispute an ATM transaction that you never made, contact RushCard at 866-RUSHCARD (866-787-4227) 24 hours a day, 7 days a week for a Customer Service Agent to assist you. Please note that ATM charges are not covered under the Visa Zero Liability7 policy because the PIN number you selected is used. Remember: you should NEVER share your PIN with anyone or write it down on your card, or keep it with your card. If the ATM did not dispense funds or dispensed the incorrect amount, we will research this error. Contact RushCard at 866-RUSHCARD (866-787-4227) 24 hours a day, 7 days a week, to request an Error Allegation form.
Your RushCard may be used for purchases and payments anywhere Visa debit cards are accepted - in person, online, or over the phone. See Cardholder Agreement for complete details. Your RushCard CANNOT be used for gambling purposes (e.g, online gambling websites).
You may make purchases with your RushCard using either method. Please refer to the paragraph labeled "Your Liability for Unauthorized Transfers" in the Cardholder Agreement for a description of the rights and protections applicable to Visa debit and non-Visa debit transactions.
The merchant will authorize your RushCard at the time of purchase and the amount will be deducted from your available balance. However, some merchants, such as gas stations, restaurants, auto rentals and online merchants, may place a hold on your RushCard for the estimated amount of purchase or more. See Cardholder Agreement for complete details.
Whenever you use your RushCard for a purchase, there is a process used to verify that you have enough funds on your card. When you make the purchase, a "hold" is placed on your card (It shows up as a "Pending Transaction" on your card account transaction history online or on your RushCard mobile app). Money that is "on hold" cannot be spent. Once the merchant receives confirmation that the funds are available, a "settlement" is posted to your card account and the funds for that transaction are withdrawn. In many cases, it takes several days for a settlement to come through, and the hold will remain in place until then. You cannot dispute a transaction until a settlement has been posted to your card account.
Yes, but keep in mind that some auto rental agencies do not accept debit and/or prepaid cards. If you use your Card for a car rental purchase, or for similar purchases like at restaurants or hotels, the merchant may preauthorize the transaction amount for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred. Any preauthorization amount will place a "hold" on your available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the preauthorization amount on hold will be removed. All transactions relating to car rentals may result in a hold for that amount of funds for up to thirty-five (35) days. During the hold period, you will not have access to the preauthorized amount.
Yes. However, if you use your Card at an automated fuel dispenser ("pay at the pump"), the merchant may preauthorize the transaction amount (place a hold) on your Account of up to $125.00 or more. This may cause your Card to be declined even though you have sufficient funds in your Card Account to pay for the transaction. If this happens, pay for your purchase inside and tell the cashier exactly how much you want to spend.
Yes. See the Cardholder Agreement for complete details regarding spending limits.
Credits/returns usually post within 3-5 business days.
If you are disputing the quality of a product or service provided, you should contact the merchant directly with your concerns.
This situation can usually be resolved by contacting the merchant directly. Explain the situation to the merchant, and once they have confirmed the incorrect charge, they will credit your RushCard for the disputed amount.
If you are unable to resolve the issue with the merchant, please contact RushCard at (866) RUSHCARD (866-787-4227) 24 hours a day, 7 days a week, and request an Error Allegation form. This form may be emailed, faxed, or mailed to you.
You will need to complete the Incorrect Transaction Amount section and include the following information to assist us in processing your claim:
Once the completed Error Allegation Form is received, we will attempt to reverse the charges via the formal dispute process (chargeback), which can take up to 60 days to complete.
Disputed transactions can take up to 60 days to resolve. We ask that you complete an Unauthorized Transaction or Error Allegation form. This form will help us begin the formal dispute process (also called a chargeback).
*If we do not get a response from the merchant, your card will be credited. However, the merchant must have ample time to respond, which is why the process can take up to 60 days to resolve.
Please allow a minimum of 60 days for the issue to be resolved. If you do not see a credit on your card account after that period of time, contact us at 866-RUSHCARD (866-787-4227) 24 hours a day, 7 days a week, and a Customer Service Agent will assist you.
The RushCard Live Reloadable Prepaid Visa Card is issued by Green Dot Bank. MetaBank® is not affiliated in any way with RushCard Live and, therefore, does not endorse or sponsor it. RushCard LIVE cards have LIVE printed in the upper right corner. In addition, the first 4 digits of RushCard LIVE card numbers are 4373. Other RushCards have 4104 as the first 4 digits of their card numbers.
RushCard Live is different from other RushCards. RushCard Live Reloadable Prepaid Visa Cards are issued by Green Dot Bank. MetaBank® is not affiliated in any way with RushCard Live and, therefore, does not endorse or sponsor it. You may pick up a RushCard Live anytime at thousands of retail locations nationwide. If you have a RushCardLive and need customer service, please visit www.RushCardLive.com or call the dedicated RushCard Live customer service number, 888-569-7730.
No, there is no charge for the iPhone or Android App. However, while this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See Cardholder Agreement for more details.
To report your lost or stolen card, immediately call a Customer Service Agent at 866-RUSHCARD (866-787-4227) so that we can cancel the card and issue you a new one. You will receive your new card within 5-7 business days. A Replacement Card Fee of $4.95 may apply. See Cardholder Agreement for complete details.
Yes. Your Prepaid Visa RushCard can be used at thousands of online retailers (including airline and hotel reservations) and is protected with the Visa Zero Liability policy7. Please note your RushCard CANNOT be used at online gambling sites.
Strict policies and procedures are in place to ensure that your card account information is kept confidential. Only authorized signers can access card account information.
You can sign up for text alerts3 in the RushCard mobile app by selecting "Contact Preferences" or in the Account Settings section of your online account and selecting the types of text alerts that you'd like to receive. Or you can text ENROLL to 697874 (MYRUSH) from the mobile phone number that is connected to your RushCard account(s). You can update the mobile number for your RushCard account(s) anytime through your online account. There is no charge for this service, but standard text messaging rates from your mobile provider may apply.
RushTEXT3 allows you to obtain your balance, check recent transactions, and perform other tasks through the text messaging feature of your mobile phone. There is no charge for the RushTEXT service, but standard text messaging rates from your mobile provider may apply.
With RushTEXT two-way alerts, you can check your balance, recent transactions, and other account activity by texting a command to 697874 (MYRUSH). RushCard will then send a reply text message with the most recent information for your card account(s). You must be enrolled in RushTEXT in order to receive messages. There is no charge for this service, but standard text messaging rates from your mobile provider may apply.
The available RushTEXT two-way commands are:
You can set up your online card account in the RushCard mobile app or at account.rushcard.com. You will be asked to choose a login ID and password to protect your card account information. You will also be asked to provide security questions that will verify your identity if you ever need to reset your login ID or password.
This is for security purposes, to better protect you and your money. If you ever need to reset your login ID or password, your security questions can be used to verify your identity.
If you've forgotten the answer to your secret question(s), call (866) RUSHCARD (866-787-4227) 24 hours a day, 7 days a week, and a Customer Service Agent will assist you.
You can check your balance by logging into your card account online, by using your mobile app, by calling 866-RUSHCARD (866-787-4227) or at the ATM. If you enable RushTEXT in your online card account settings, you can text "BAL" to MYRUSH (697874) (standard text message and data rates, fees, and charges may apply). If you check your balance at the ATM, fees may apply. Please see the Cardholder Agreement for details.
You can check your transactions by logging into your card account online or by using your mobile app. You can call 866-RUSHCARD (866-787-4227) to hear your last 10 transactions. If you enable RushTEXT in your online card account settings, you can text "HIST" to MYRUSH (697874) to see your last five (5) transactions (standard text message and data rates, fees, and charges may apply).
Your RushCard is a safe and convenient way to pay your bills online. There is no fee to use and no limit on the number of bills that you can pay. To start, simply log in to your online account and select Pay Bills from the Send Money menu. If this is your first time using this feature, you will need to agree to the Terms and Conditions before you can get started. With the Pay Bills feature, you can:
Watch our Pay Bills video to learn more.
You can pay almost any business or individual that you currently pay by check: your phone bill, loan payments, insurance - even your dentist or daycare center.
*Please note you CANNOT pay court-ordered payments or state and federal taxes with Rush BillPay.
You will receive a renewal RushCard in the mail 2-3 weeks before your card expires. When you receive your renewal card, call the number on the sticker on the front of the card to activate it. You can also open the RushCard mobile app and select "Activate Card" option or visit account.rushcard.com and select "Activate Your Card" to activate your card. Once you activate your renewal card, your old card will no longer work. Please cut up and dispose of your old card. The balance on your old card will automatically be transferred to your new card.
Please contact a Customer Service Agent at 866-RUSHCARD (866-787-4227) to request a replacement card. A Replacement Card Fee of $4.95 may apply; see Cardholder Agreement for details. Your replacement card should arrive in 5-7 business days from the day it was mailed. If you do not receive your RushCard within that time period, contact a Customer Service Agent at email@example.com or 866-RUSHCARD (866-787-4227) to make sure that the address we have on file for you is correct.
Log in to your online account and select "RushGoals" from the "RushCard Rewards" menu. RushGoals allows you to create goal accounts to put money aside for special purchases, and then to track your progress.
You can add or withdraw funds online to your RushGoals account by transferring funds to and from your RushCard.
No. RushGoals is not a savings account and you will not earn interest on the balance9.
You'll need the following information to direct deposit your tax refund to your RushCard, whether you are filing online, by mail, or through your local tax preparer.
Provide this information to your tax preparer or enter it on the Refund section of your federal or state income tax form:
Yes. If filing jointly, make sure the name on your RushCard is the first person listed on your tax return. To be accepted and posted by RushCard, tax refund direct deposits MUST be in the name of the cardholder.
A RushCard cardholder can receive $30 for each friend they refer who sets their PIN and loads their Prepaid Visa RushCard via ACH credit, cash load, or Ingo check deposit. The referred friend will receive $30 too! In order for both parties to receive $30, the referred friend must apply with the cardholder's unique referral code, set the PIN for his/her new Prepaid Visa RushCard and fund their account. At a minimum, you must add enough money to pay your One-Time Card Fee ($3.95 or $9.95, depending on the card design you choose). A cardholder's referral code can be found by logging into account.rushcard.com and selecting Refer a Friend from the "RushCard Rewards" menu.
RushCard's Refer-a-Friend program is limited to referring new cardholders only; current cardholders cannot refer themselves or other current cardholders. Cardholders can earn a maximum of $600 per year through the Refer-a-Friend program. 15
Yes. A Referring Member may receive up to 20 Refer-A-Friend bounties per calendar year while the program is available.
Yes. Take a picture of your check using the RushCard mobile app. (Available through Ingo Money13. Terms and conditions apply.)
Text, "STOP" to the six-digit U.S. short code 697874 (MYRUSH). We'll send you a confirmation message and you'll receive no further messages from RushTEXT3.
There are three ways to do this:
You will not be able to send or receive money through Card-to-Card transfer when your card is paused. Once you resume your card, you will be able to send and receive Card-to-Card transfers.
If you misplaced your card, you can use RushCard Pause Protection to temporarily prevent new purchases to your RushCard. Withdrawals and debit transactions conducted using your card will not be authorized. Some activity will continue, including debit transactions that were authorized before you Paused your account, transactions crediting funds to your account, ACH debit transactions conducted using your account and routing numbers, debits or credits applied by RushCard Customer Service Agents, and recurring bill payments. To Pause your account, login to the RushCard mobile app and select "Pause Card".When you find your RushCard, select "Resume Card" to restore your RushCard instantly.To report your lost or stolen card, immediately call RushCard Member Services at 866 - RUSHCARD(866 - 787 - 4227) so that we can cancel the card and issue you a new one.See Cardholder Agreement for complete details.
You can login to your RushCard account via the RushCard mobile app by using your fingerprint (also known as biometric) to sign in. You can also enter your login password if your fingerprint login is not set up. Or, you can login at account.rushcard.com with your login ID and password.
As a RushCard Cardholder you can take advantage of special prescription discounts by showing your Pharmacy Discount eCard, available in the RushCard mobile app and at account.rushcard.com, to the pharmacist at any Walmart, Walmart Neighborhood Market and Sam's Club. You and members of your household qualify to participate. You don't have to sign up or pay any fees. There are no age or income restrictions. The discount e-card is not part of an insurance program and you can use it even if you do not have insurance.
As long as you provide your Pharmacy Discount eCard ID, rxBin, and rxGroup numbers to the pharmacist you will be able to use your Pharmacy Discount Card.
You can use any method to pay for your prescriptions. Payment is not limited to using your RushCard.
Call 800-972-0943 from 9am to 5pm EST, Monday through Friday.
The maximum withdraw from an ATM in one transaction is $500.00. The maximum cumulative amount that may be withdrawn from multiple ATMs per 24 hour period is $1,500.00. Fees may apply. Please see the Cardholder Agreement for more details.