To report your lost or stolen card, immediately call a Customer Service Agent at 866-RUSHCARD (866-787-4227) so that we can cancel the card and issue you a new one. You will receive your new card within 5-7 business days. A Replacement Card Fee of $5.00 may apply. See Cardholder Agreement for complete details.
Yes. Your Prepaid Visa RushCard can be used at thousands of online retailers (including airline and hotel reservations) and is protected with the Visa Zero Liability policy7. Please note your RushCard CANNOT be used at online gambling sites.
Strict policies and procedures are in place to ensure that your card account information is kept confidential. Only authorized signers can access card account information.
If you misplaced your card, you can use RushCard Pause Protection to temporarily prevent new purchases to your RushCard. Withdrawals and debit transactions conducted using your card will not be authorized. Some activity will continue, including debit transactions that were authorized before you Paused your account, transactions crediting funds to your account, ACH debit transactions conducted using your account and routing numbers, debits or credits applied by RushCard Customer Service Agents, and recurring bill payments. To Pause your account, login to the RushCard mobile app (standard text message and data rates, fees, and charges may apply) and select "Pause Card".When you find your RushCard, select "Resume Card" to restore your RushCard instantly.To report your lost or stolen card, immediately call RushCard Member Services at 866 - RUSHCARD(866 - 787 - 4227) so that we can cancel the card and issue you a new one.See Cardholder Agreement for complete details.