When you receive your RushCard you are required to set a PIN. There are three ways to do this:
Then, load funds onto your RushCard. At a minimum, you must add enough money to pay your One-Time Card Fee ($3.95 or $9.95, depending on the card design you choose).
Click here to see our complete list of fees.
You may easily add money using Direct Deposit or by loading cash or checks via approved methods. Click here to learn more. Certain fees may apply, including those charged by the third-party load partner.
To learn more about loading money with MoneyPak®, visit MoneyPak.com.
Please refer to the Cardholder Agreement for additional information on limits by all load types. Limits: $1,000 total per 24-hour period for cash loads; $2,000 total per 24-hour period, and $5,000 total per month for Card-to-Card transfers to your own personal cards; $2,000 total per month for Card-to-Card transfers to any one individual RushCard holder; $5,000 per transaction for ACH/Direct Deposit via employer-issued payroll and $2,000 per transaction for ACH via PayPal, Government Benefits, or Child Support.
Click here to learn how to complete and send a Direct Deposit form to your employer. If your employer or benefits provider already provides a direct deposit form, please provide the following information:
Routing Number: 073972181
Account Number: Your Deposit ID Number which you can get here or by texting DD to 697874 (if enrolled in text alerts) or selecting "Set up Direct Deposit" in the mobile app.
Bank Name: MetaBank, Member FDIC
To report your lost or stolen card, immediately call a Customer Service Agent at 866-RUSHCARD (866-787-4227) so that we can cancel the card and issue you a new one. You will receive your new card within 5-7 business days. A Replacement Card Fee of $4.95 may apply. See Cardholder Agreement for complete details.
Yes. Your Prepaid Visa RushCard can be used at thousands of online retailers (including airline and hotel reservations) and is protected with the Visa Zero Liability policy7. Please note your RushCard CANNOT be used at online gambling sites.
You can sign up for text alerts3 in the RushCard mobile app by selecting "Contact Preferences" or in the Account Settings section of your online account and selecting the types of text alerts that you'd like to receive. Or you can text ENROLL to 697874 (MYRUSH) from the mobile phone number that is connected to your RushCard account(s). You can update the mobile number for your RushCard account(s) anytime through your online account. There is no charge for this service, but standard text messaging rates from your mobile provider may apply.
If you've forgotten the answer to your secret question(s), call (866) RUSHCARD (866-787-4227) 24 hours a day, 7 days a week, and a Customer Service Agent will assist you.
You can check your transactions by logging into your card account online or by using your mobile app. You can call 866-RUSHCARD (866-787-4227) to hear your last 10 transactions. If you enable RushTEXT in your online card account settings, you can text "HIST" to MYRUSH (697874) to see your last five (5) transactions (standard text message and data rates, fees, and charges may apply).
Please contact a Customer Service Agent at 866-RUSHCARD (866-787-4227) to request a replacement card. A Replacement Card Fee of $4.95 may apply; see Cardholder Agreement for details. Your replacement card should arrive in 5-7 business days from the day it was mailed. If you do not receive your RushCard within that time period, contact a Customer Service Agent at email@example.com or 866-RUSHCARD (866-787-4227) to make sure that the address we have on file for you is correct.
You'll need the following information to direct deposit your tax refund to your RushCard, whether you are filing online, by mail, or through your local tax preparer.
Provide this information to your tax preparer or enter it on the Refund section of your federal or state income tax form:
There are three ways to do this:
If you misplaced your card, you can use RushCard Pause Protection to temporarily prevent new purchases to your RushCard. Withdrawals and debit transactions conducted using your card will not be authorized. Some activity will continue, including debit transactions that were authorized before you Paused your account, transactions crediting funds to your account, ACH debit transactions conducted using your account and routing numbers, debits or credits applied by RushCard Customer Service Agents, and recurring bill payments. To Pause your account, login to the RushCard mobile app and select "Pause Card".When you find your RushCard, select "Resume Card" to restore your RushCard instantly.To report your lost or stolen card, immediately call RushCard Member Services at 866 - RUSHCARD(866 - 787 - 4227) so that we can cancel the card and issue you a new one.See Cardholder Agreement for complete details.