You will receive a renewal RushCard in the mail 2-3 weeks before your card expires. When you receive your renewal card, call the number on the sticker on the front of the card to activate it. You can also open the RushCard mobile app and select "Activate Card" option or visit account.rushcard.com and select "Activate Your Card" to activate your card. Once you activate your renewal card, your old card will no longer work. Please cut up and dispose of your old card. The balance on your old card will automatically be transferred to your new card.
Please contact a Customer Service Agent at 866-RUSHCARD (866-787-4227) to request a replacement card. A Replacement Card Fee of $5.00 may apply; see Cardholder Agreement for details. Your replacement card should arrive in 5-7 business days from the day it was mailed. If you do not receive your RushCard within that time period, contact a Customer Service Agent at firstname.lastname@example.org or 866-RUSHCARD (866-787-4227) to make sure that the address we have on file for you is correct.