Customer Care for Prepaid Visa® RushCard Members

Frequently Asked Questions

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Most Commonly Asked Questions

    Most Recently Added Questions

    1. I still have my card and I want to dispute a charge (not ATM) UNDER $25 that I did not make. What do I do?
    2. I still have my card, but I want to dispute a charge (not ATM) OVER $25 that I did not make. What do I do?
    3. Why did only some of my Facebook profile information populate in my RushConnect profile but the rest did not?
    4. What is Facebook Connect and why is it now on my RushConnect profile page?
    5. Why am I getting an "error" message when I try to log into Facebook Connect?
    6. How can I delete my information collected through the Facebook Connect/RushConnect user interface?
    7. How do I transfer money between RushCards in my online account?
    8. How do I transfer money using my mobile phone?
    9. How do I request a refund?
    10. What happens if I lose my MoneyPak?
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    Customer Service | Contact Us | 866-RUSHCARD
    The Prepaid Visa® RushCard is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used wherever Visa debit cards are accepted.

    *Obtaining Your Card: The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to reasonably identify you. We may also ask to see your driver's license or other identifying documents at any time.